At Spy Spot, we prioritize fast and reliable shipping to ensure your order reaches you as quickly as possible. Below, you will find details about our shipping methods, timelines, and policies to provide a seamless experience.
Order Processing
- Processing Time: Please allow up to 1 business day to process your order. Orders placed before 2 PM EST are typically shipped out the same day. If you place an order after this time but it is still within business hours, give us a call at (561) 279-3939. We will do our best to get your order out the same day if notified.
Domestic Shipping
- Shipping Speeds: We offer USPS Priority Mail with a 2-3 day delivery time for most orders, ensuring fast delivery. For orders with battery restrictions or during federal holidays, we may use UPS or other carriers to ensure timely delivery.
- Express Shipping: For even faster delivery, we offer USPS Priority Mail Express with a 1-2 day delivery time for a flat rate of $25.
- Free Shipping: Enjoy free standard shipping on orders over $75 within the continental US.
- Tracking: Once your order is shipped, you will receive an email with your tracking number. If you have trouble locating your tracking information, please contact us at (561) 279-3939 or email us at support@spy-spot.com.
International Shipping
- Where We Ship: We ship worldwide, with a primary focus on the United States, US territories, Canada, and Mexico. Please note that our GPS trackers are primarily functional within these regions due to cellular restrictions. However, other devices can be shipped internationally.
- Customs and Duties: Your order may be subject to import duties, taxes, or fees upon reaching your destination country. These charges are the customer’s responsibility. Spy Spot is not responsible for any additional charges incurred after shipping.
- Discretion: We understand the need for privacy. All packages are shipped in discreet packaging, with the sender listed as TD Spot.
Return Policy
- Risk-Free Returns: We offer a no-questions-asked, 30-day return policy. If you are not satisfied with your purchase, simply return it within 30 days for a full refund. Products showing signs of wear and tear may incur an 18% restocking fee.
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1-Year Warranty: All our products come with a 1-year manufacturer's warranty. Contact us at (561) 279-3939 if you encounter any issues.
*Please note that this warranty does not cover physical damage or water damage. -
Return Address: Please ship any returns to the following address:
Spy Spot
125 East Hillsboro Blvd
Deerfield Beach, FL 33441
Need Help?
If you have any questions about your order or our shipping policy, don’t hesitate to reach out to our support team at (561) 279-3939 or email us at support@spy-spot.com. We’re here to ensure your satisfaction.
This Shipping Policy aims to provide clarity and transparency to our valued customers. Thank you for choosing Spy Spot!
